FAQ

Favorite Asked Questions

  1. What’s the shipping time and cost?
    Depends on the demand and it can be 1-3 weeks. Time after dispatching from our differs from your location.

  2. Where can I buy Ette Tete products?
    Our website, Amazon and our retail partners all over the world.

  3. Is the paint child safe?
    Yes. Our products are covered with water based paint and varnish that are non-toxic.

  4. What’s the age recommendation?
    The recommended age for MOPITRI is 12 months and for helper towers it is 18 months. 

  5. What’s the weight limit on your products?
    All of our products are certified to withstand 50kg or 110 lbs.

  6. Can I pay with cash on delivery?
    No. This option is not available for now. You can pay with credit card, bank transfer or Paypal.

  7. Does Ette Tete deliver to my country?
    Yes. We deliver our products worldwide. Anywhere where it’s possible to receive packages and courier post.

  8. Are your products tested?
    Our products are tested and certified under European Union Harmonised Standards Toy Safety regulations that are internationally accepted (directive 2009/48/EC). Certificate for Mopitri http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32009L0048&locale=en  and certificate for Step’n’Sit https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32009L0048 

  9. How old is the brand?
    The brand Ette Tete was created in 2016.

  10. Can I add a personalization?
    It is possible to personalize the Step’n’Sit with a name or a word of your choice. 

  11. Do products come assembled?
    No. Our products come disassembled to reduce the cost of transportation and the possibility of damage done while transporting. And they come with an assembly instruction in paper or video format.