FAQ

Favorite Asked Questions

  1. What’s the shipping time and cost?
    Our products are made to order and our processing time depends on the actual demand. For the actual time please, take a look at the Shipping information on the specific product page.
    Time after dispatching from our facility differs from your location: EU 4-8 days, North America 6-8 days and Global can take 9-20 days.

    Shipping cost: Depending on your location 28 - 45, and European Union - FREE shipping.

  2. Is the paint child safe?
    Yes. Our products are covered with water based paint and varnish that are non-toxic.

  3. What’s the age recommendation?
    The recommended age for MOPITRI is 12 months, and helper towers STEP UP and STEP'n'SIT it is 18 months. 

  4. What’s the weight limit on your products?
    All of our products are certified to withstand 50kg or 110 lbs.

  5. Can I pay with cash on delivery?
    No. This option is not available for now. You can pay with credit card, bank transfer or Paypal.

  6. Does Ette Tete deliver to my country?
    Yes. We deliver our products worldwide. Anywhere where it’s possible to receive packages and courier post.

  7. Are your products tested?
    Our products are tested and certified under European Union Harmonised Standards Toy Safety regulations that are internationally accepted (directive 2009/48/EC). Certificate for Mopitri http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32009L0048&locale=en  and certificate for Step’n’Sit https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32009L0048 

  8. Can I add a personalization?
    It is possible to personalize the STEP'n'SIT with a name or a word of your choice. The cost of this service is additional 8.

  9. Do products come assembled?
    No. Our products come disassembled to reduce the cost of transportation and the possibility of damage done while transporting. And they come with an assembly instruction in paper or video format.