2 year manufacturing warranty for each of our products.
2 year manufacturing warranty for each of our products.
We want you to love your Ette Tete product for years to come! If something isn't right, we're here to help.
The warranty covers:
- Flaws in manufacturing quality
- Defects in materials
- Parts that break or fail during normal, intended use
The warranty does not cover:
- Mechanical damage or wear caused by the user
- Damage that occurred during assembly
- Paint coating or varnish surfaces, as we cannot guarantee what cleaning products have been used on them
In order to send the warranty application you need to send the following info and documents to our email (support@ettetete.com):
- Order confirmation document;
- Order invoice;
- Photos and description of the flaws;
- Personal contact info
Resolving claim
There are 2 ways how we can resolve your warranty claim:
-
In case of only a specific furniture part is faulty
We identify the part - and send you the replacement for free, covering all the shipping costs.
-
In case of the whole furniture piece needs to be replaced
You will need to send us the faulty furniture piece as it is, we will cover the return shipping costs. After checking the fault (and make sure that there are no mechanical damage done by the user), we will either fix the item or send a brand new furniture piece as a replacement, covering all the shipping costs.