We provide 2 year manufacturing warranty for each of our products. If the product has any flaws that have appeared during usage that are connected to the quality of manufacturing or materials we will gladly sort everything out. The warranty is void if any mechanical damage or tear from the user is found. The warranty also is not provided for the paint coating or varnish, because we can’t guarantee what chemicals are used for cleaning the surfaces.
In order to send the warranty application you need to send the following info and documents to our email (firstname.lastname@example.org):
- Order confirmation document;
- Order invoice;
- Photos and description of the flaws;
- Personal contact info.
There are 2 ways how we can resolve your warranty claim:
- In case of only a specific furniture part is faulty - We identify the part - and send You the replacement for free, covering all the shipping costs.
- In case of the whole furniture piece needs to be replaced - You will need to send us the faulty furniture piece as it is, we will cover the return shipping costs. After checking the fault (and make sure that there are no mechanical damage done by the user), we will either fix the sent item or send a brand new furniture piece as a replacement, covering all the shipping costs.
In case you have any questions please contact our support by email and we will gladly solve any of your problems as soon as possible.